Before You Order: What You Need to Know
These Terms & Conditions outline the rules for using our website and placing custom embroidery orders. By accessing our site or making a purchase, you agree to the terms below. We keep everything simple, transparent, and focused on giving you a smooth experience.
Custom Orders
All embroidery items are made specifically for you based on the details you provide. Once an order is confirmed, we begin preparing your custom design. Because of this, changes, cancellations, and refunds are not possible after production has started. Please review your design details carefully before placing your order.
Pricing & Payments
All prices shown on our website are listed in the currency displayed at checkout. Payment is required in full before we begin working on your custom embroidery. We reserve the right to update prices or correct errors at any time.
Production Time
Production time varies depending on the complexity of your design and our current workload. We always aim to deliver your order as quickly as possible while maintaining quality. Estimated timelines are provided as guidance and may change if needed.
Shipping
We ship using trusted third‑party carriers. Shipping times depend on your location and the carrier’s schedule. Once your order has been handed over to the carrier, delays or issues during transit are outside our control.
Refunds & Returns
Because all items are custom‑made, we do not accept returns or offer refunds. If your order arrives damaged or incorrect, please contact us within 48 hours so we can review the issue and find a fair solution. For full details, please see our Refund & Returns Policy.
Use of Our Website
All content on this website — including images, designs, and text — is owned by us and may not be copied, reused, or distributed without permission. You agree not to misuse the website or attempt to interfere with its functionality.
Privacy
We respect your privacy and handle your information with care. For details on how we collect, store, and use your data, please refer to our Privacy Policy.
Updates to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page. By continuing to use our website, you accept the updated terms.
Contact
If you have questions about these Terms & Conditions or need help with your order, feel free to reach out. We’re here to support you throughout your custom embroidery experience.