Our Policy
All our embroidery items are custom‑made based on your request. Because every order is created specifically for you, we cannot accept returns or offer refunds once production has started. Custom work cannot be resold, and each piece is made uniquely for your design. We want you to feel confident when ordering, so we keep our process transparent and our communication clear.
Before You Order
Please review your design details carefully before placing your order:
Once your order is confirmed, we begin preparing your custom embroidery. At that point, changes, cancellations, or refunds are not possible.
If Something Goes Wrong
If your order arrives damaged, incorrect, or not as described, contact us within **48 hours** of receiving it. We may ask for:
After reviewing the situation, we will determine the best solution. This may include a remake, a partial credit, or another fair resolution depending on the case.
Shipping Issues
We rely on third‑party carriers for delivery. If a package is delayed or lost, we will help you track it, but we cannot offer refunds for delays caused by the carrier.
We’re Here to Help
If you have questions about your order, your design, or our policy, feel free to reach out. We want every customer to have a smooth and confident experience when ordering custom embroidery.